All questions related to your profile and managing it

• How can I change my password? 419
• I play in several clubs, can I have a single login? 269
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 155
• How do I book for a family member? 19
• I've lost my password. How can I recover it? 241
• How do I change my profile photo and information? 19
• I have several accounts: how do I merge them into a single login? 17
• How do I change the site language? 15
• How do I set my personal access code? 36
• My data: download, leave the club, delete my account 38
• How do I become a club member online? 17

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 156
• Why are some cells pink on the board? 385
• How can I make a booking 945
• How can I book with a guest? 248
• How can I edit a booking? 209
• How can I delete a booking? 302
• All courts are occupied. Can I join the waiting list? 85
• What payment methods are available to me for a booking? 101
• How to create an open booking 47
• How to join an open match 26
• Where can I find the court access code (door code)? 32
• How do I withdraw from an open match? 19
• How do I view my booking history? 5
• How do I see the weekly schedule? 11
• How do I find and book at another club? 21

How do I register for a camp or a school?

• Sign up for a tennis lesson 92

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 23
• How do I pay for a booking with my wallet? 9
• How do I split the payment with my partner? 17
• How do I use my restaurant vouchers? 37
• How do I view and pay my invoices? 21
• How do I download my certificates? 18
• How do I send money from my wallet to another member? 15

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 8
• How do I join my club's WhatsApp groups? 9
• How do I take part in the Défi-Plugin (challenge tournament)? 40
• Défi-Plugin: I played without creating the match, how do I enter the score? 20

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 32
• How do I turn on dark mode? 23
• How do I install the Plugin.ch mobile app? 23
• How do I choose the notifications I receive on my phone? 6
• Where can I find the messages sent by my club? 11

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 33
• The administration home page 37

• Manage access 66
• Manage membership cards 41
• Manage clubhouse 25
• Manage restaurant credit 25
• Manage email sending 39
• Manage invoicing 49
• Manage member groups 19
• Manage registrations 42
• Manage special days 22
• Manage offers 35
• Manage online payments 25
• Manage billing regions 10
• Manage the club manager 23
• Manage challenge tournaments 21
• Manage RFID validation 39
• Manage general settings 20
• Setting up the accounts (general ledger) 19
• Configure EBICS: connect Plugin.ch to your bank 32
• Gate access log 38
• Manage multiple buildings 23

• Create a new court 32
• Manage court groups 30
• Manage booking periods 35
• Manage court usage 23
• List, edit, or delete a court 25
• Manage sports 11
• Close courts 30

• Create a new season 33
• Edit or delete a season 19
• Open the winter season by copying last season 20
• Link a sport to a season 18

• Manage recurrence authorizations 28
• Manage restrictions 34
• Manage subscription type 50
• Create booking prices: per session or per season 17
• Check rates with the rate grid 16
• Manage non-member and pay-as-you-go deductions 15
• Booking without a subscription: the guest subscription 20

• Create an item 36
• Assign an item to a member 15
• Edit or delete an item 11
• Delete an item assigned to a member 21
• Import linked items from Excel 15

• Display the member list 37
• Create a new member 54
• View a member's detailed information 30
• Display a member's operational data 22
• Manage member subscriptions 14
• Import member data 9
• Print member cards 20
• Print and export the member list 18
• Charge an item to a member or a group 18
• Link a member to a group 27
• Edit and delete a member 8
• Search for a member 21
• Managing duplicates: merging two profiles 44
• Managing units to be deducted: personalised hours and non-members 21
• Manage Swiss Tennis licenses 15
• Topping up a member's wallet 22
• Find and reactivate a removed member 11
• Issue a certificate for a member 15
• Managing families 17
• Handling erasure requests (GDPR) 25

• Add a new sponsor 24
• Invoice sponsors 30
• Re-invoice sponsors 19

• Assign and remove a role 20
• Roles and access: create and edit a role 32

• Gérer son école de tennis : la marche à suivre 22
• Activating the Lessons module 52
• Creating lesson items 23
• Create, edit, and delete a lesson 22
• Manage lesson groups 32
• Manage lesson enrollments 24
• Prerequisite 43
• Invoice and reminder texts 8
• Teachers' schedule 34
• Grouped payments of registrations (basket) 15
• Change the rate of a registration 19
• Copy a lesson for the next season 32
• Changements en cours de saison 15
• Cancel or make up a lesson 15
• Ce que fait le prof 25
• Prix, membres et non-membres 18
• Paiement en ligne et facturation 20
• N° AVS et export Jeunesse et Sport 14
• Questions fréquentes sur les cours 15
• Résoudre les conflits de planning 18
• Proposer des créneaux de préférence 9
• Placer les élèves automatiquement 9
• Envoyer son planning à un professeur 14
• Préparer le planning de la semaine 15
• Reprendre les groupes de la saison passée 17

• Complete management of equipment rental 53

• Find old invoice groups (archives) 37
• Invoice considerations and display 23
• Create invoices 33
• Send invoices by email 20
• Manage payment reminders 16
• Print invoices 40
• List and search invoices 18
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 45
• Automatic reminders for e-mail invoices 21
• Keeping the accounts with the general ledger 14
• Manage family discounts 17
• Import accounts from Excel 36
• Carry an overpayment over to the next invoice 21
• How invoice dates are calculated 35
• Annuler une facture ou une ligne déjà comptabilisée 35
• Transit accounts for online payments 35
• Cancel a reminder and go back to the original invoice 22
• Invoicing guests (non-member hours) for the season 3

• List of bank payments 16
• Processing via bank files 18
• Process a manual payment 28

• Process installments 47

• Managing bookings in the schedule 72
• Configure and use open matches 29
• Manage the set times 44
• Create a promo code and use it 39
• Refund a fixed-hour session that was released and taken again 4
• Moving a booking and creating a recurrence in the schedule 25
• Creating and managing recurrences 32
• The weekly view and the all-sports view 14
• The cash journal and the history of a booking 22
• Manage cash register prices 10
• Offering items with a booking 39
• Deleted bookings and deletion records 5
• Replace a player on a fixed hour 18
• A fixed hour cannot be added: nothing is displayed 22

• Manage automatic emails 22
• Sending bulk emails 26
• Manage messages 40
• History of sent emails 12
• Writing an e-mail with the editor 11
• Birthday and inactive member e-mails 16

• Manage challenge tournaments 28

• Enable partner search 15

• The statistics dashboard 26
• Invoicing bookings from the statistics 15

• Access the program 33
• Booking by a member 45

• Creating and configuring a lesson 35
• Sign up for a tennis lesson 33
• Managing registrations (administrator) 25
• Managing groups and the schedule 27
• Tennis lesson invoicing 13
• Invoicing check and Youth and Sport export 17

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 19
• Adding and editing an employee 24
• Special cases: minor salary, young people, pensioners, LPP 16
• Running the monthly payroll 23
• Entering a compensated absence (army, maternity, illness, accident) 17
• The 13th salary and holidays for hourly employees 14
• Paying salaries and reconciling them with the bank 14
• Correcting an approved payslip 18
• Salary certificates and annual lists 11

You'll find all the questions about booking without an account

• How can I book if I don't have an account 859
• Where can I find available courts in my area? 135
• How can I edit/cancel my booking if I don't have an account? 152